Responsible Gaming Guidelines - Play Safe & Smart

What is Responsible Gaming?

Responsible gaming means keeping lottery play fun, safe, and within your means. It's about making informed choices and maintaining control.

Play for Fun

Lottery games are entertainment. Enjoy the experience without expecting to win or relying on winnings for income.

Stay in Control

Set budgets and time limits before you play. Never spend more than you can afford to lose.

Seek Support

If gaming becomes problematic, reach out. Professional help and support are available at no cost.

Guidelines for Healthy Play

Follow these practical guidelines to maintain a healthy relationship with lottery gaming.

Set a Budget

Decide how much you can afford to spend before you play. Only use discretionary income—never money needed for bills, rent, or essentials.

Set Time Limits

Establish clear time boundaries for gaming. Take regular breaks and balance lottery play with other leisure activities.

Never Chase Losses

Accept losses as part of the game. Don't try to win back money you've lost—this often leads to bigger problems.

Avoid Borrowing

Never borrow money to play lottery games. Don't use credit cards or loans for gaming purposes.

Keep Perspective

Remember that winning is unlikely. Understand the odds and view any wins as bonuses, not expected outcomes.

Take Regular Breaks

Step away regularly to maintain perspective. Consider taking extended breaks from gaming periodically.

Warning Signs to Watch For

Recognizing potential problems early is key. Be honest with yourself about these warning signs.

Spending more than you planned or can afford on lottery tickets
Gambling to escape problems or relieve stress, anxiety, or depression
Lying to family or friends about the amount of time or money spent on gaming
Neglecting responsibilities like work, family, or personal obligations to play
Borrowing money or using credit to purchase lottery tickets
Feeling guilty or anxious about your gaming behavior
Unable to stop even when you want to or know you should
Relationship problems arising from your gaming behavior

If you recognize these signs in yourself or someone you care about, it's time to seek help.

Get Support Now

Self-Assessment

Take a moment to reflect on your gaming habits. Honest self-reflection is an important step in maintaining healthy play.

Ask Yourself These Questions:

Do I spend more money on lottery tickets than I originally intended?

Has my lottery playing caused financial problems for me or my family?

Do I feel restless or irritable when trying to cut down on playing?

Do I play lottery games to escape from problems or negative feelings?

Have I lied to others about the extent of my lottery playing?

Have I tried to win back money I've lost by playing more?

If you answered "yes" to one or more questions, consider reaching out for professional support. Help is available and confidential.

View Support Resources

Setting Limits

Establishing clear limits before you play is one of the most effective ways to maintain control and keep gaming fun.

Money Limits

Set a weekly or monthly budget for lottery tickets
Only use money you can afford to lose
Never exceed your predetermined limit
Keep lottery spending separate from necessities

Time Limits

Decide how much time to spend before you play
Set alarms or reminders to stick to your limits
Take regular breaks during gaming sessions
Balance lottery play with other activities

Loss Limits

Set a maximum loss amount you're comfortable with
Stop playing once you reach your loss limit
Accept losses as part of the entertainment cost
Never try to chase or recover losses

Frequency Limits

Decide how often you'll play (daily, weekly, etc.)
Stick to your predetermined schedule
Consider taking regular breaks from playing
Don't play more frequently to make up for losses

Tip: Write Down Your Limits

Putting your limits in writing makes them more concrete and easier to follow. Keep them visible as a reminder.

Getting Help

If you need support, you're not alone. Help is available 24/7.

Professional, confidential support is just a phone call away. These services are free and staffed by trained counselors who understand what you're going through.

National Helpline

24/7 Support Available

Free, confidential counseling and support for problem gambling.

1800 858 858

Online Chat

Live Chat Support

Connect with a counselor via secure online chat for immediate support.

Start Chat

Additional Support Services

Gamblers Anonymous Australia

Peer support groups nationwide

Financial Counseling

Free debt and budget assistance

Family Support

Help for loved ones affected

Residential Treatment

Intensive support programs

All support services are completely confidential

Your privacy is protected. Taking the first step to get help is a sign of strength.

Support Organizations

We partner with leading responsible gaming organizations to provide comprehensive support and resources.

Click on any organization logo to visit their website for additional resources and support.

Underage Gaming Prevention

Lottery games are strictly for adults aged 18 and over. We take underage prevention seriously.

18+ ONLY

Age verification is mandatory. All players must be 18 years or older to participate in lottery games in Australia. We verify age at registration and periodically thereafter.

It is illegal for anyone under 18 to purchase lottery tickets or claim prizes.

Parents and guardians: Please ensure that minors do not have access to your lottery accounts or payment methods.

Our Commitment

Strict age verification processes
Clear age warnings throughout the site
Monitoring and compliance measures
Educational resources for parents

For Parents

Keep account details secure and private
Use parental controls on devices
Monitor children's online activities
Educate about responsible gaming

Our Commitment to You

Responsible gaming is at the core of everything we do. Here's how we support player welfare.

Built-in Protections

Our platform includes deposit limits, session timers, self-exclusion options, and reality checks to help you stay in control.

Education & Resources

We provide comprehensive educational materials, self-assessment tools, and direct links to professional support services.

Transparency First

Clear odds, visible draws, and honest communication about the realities of gaming help players make informed decisions.

Industry Partnerships

We collaborate with leading responsible gaming organizations and adhere to strict regulatory standards and best practices.

Our Promise

We are committed to promoting responsible gaming, preventing problem gambling, and supporting those who need help. Your wellbeing is our priority, and we continuously work to improve our protections and support systems.

Licensed Operator

Regulatory Compliance

Industry Standards

Additional Resources

Explore these resources for more information about responsible gaming, player support, and gambling education.

Need More Information?

If you have questions about responsible gaming, our policies, or available support, please don't hesitate to reach out. We're here to help.

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